Capy Lush ships to supported locations shown at checkout. Shipping rates and estimated delivery times are calculated automatically based on your address.

Delivery time depends on your location and selected shipping method. You will receive tracking details once your order has been dispatched.

Check the size variant on each product page for measurements and recommendations. If you are between sizes, choose based on your preferred fit.

Contact our support team as soon as possible after placing your order. Once processing or fulfilment has started, changes or cancellations may no longer be possible.

Customs duties and import taxes depend on your destination country. Any applicable charges are set by local authorities and may be collected separately from your order payment.

Yes. Capy Lush products make thoughtful gifts for birthdays, plush lovers, collectors, and anyone who enjoys cute comfort items.

If bundle customization is available, you will be able to select the size or design options directly on the product page before checkout.

Return and exchange eligibility depends on the item condition and your order details. Review the store policy or contact support for help with your request.

Please contact us with your order number and clear photos of the item and packaging. Our support team will review the issue and help arrange the appropriate solution.

Follow the care instructions shown on the product page or label. For most plush items, gentle spot cleaning, mild soap, and air drying are recommended to preserve softness and shape.